The NZCB Team
At NZCB’s National Support Centre you will find a dedicated team that provide a broad spectrum of services to our members.
View our team below and find out a bit more about their specialist roles:
Malcolm Fleming
CHIEF EXECUTIVE
Leading the delivery of the Association’s Strategic and Management Plans
Governance, advocacy, and operational engagement with the NZCB Board of directors and liaison with other strategic stakeholders
Public relations including managing all press/news stories
Leading the operations of the Association including overseeing the National Support Office Staff
Trudi Pipes
EXECUTIVE ASSISTANT TO CHIEF EXECUTIVE
Executive Support to the Chief Executive and NZCB Board of directors
Supports Regional Presidents and National Support Office Staff
NZCB Mentoring Programme
Membership and Education Team
Shane Ririnui
EDUCATION AND TECHNICAL MANAGER
Manages, plans and delivers builder education and compliance
Manages membership acquisition strategy and the Membership and Education Team
Support for members and homeowners when things go pear shaped on-site
Support for NZCB Presidents
Nick Matthews
INDUSTRY PATHWAYS AND APPRENTICESHIP MANAGER
Manages the ITAB Apprenticeship Programme, AST and the NZCB Apprentice Challenge
Manages the delivery and impact of RoVE to members
Membership acquisition – South Island
Delivers builder education and supports regional events and activities – South Island
Andrew Macdonald
BUSINESS DEVELOPMENT MANAGER - AUCKLAND
Membership acquisition – Auckland
Auckland Member Support
Shaye Baker
NEW MEMBERSHIP COORDINATOR
Manages and processes all:
• new membership applications
• company structure changes
• membership upgrades
Kelly Sheridan
CUSTOMER LIAISON COORDINATOR
Homeowner enquiries and consumer information
Provides dispute resolution information and liaises and facilitates between homeowners and members to assist in project completion
Supports the New Membership Coordinator with processing
Finance Team
Gavin Lord
FINANCE MANAGER
Managers the financial function of NZCB including overseeing the end-to-end finance operations
Monthly accounts for Debtors and Creditors
Regional account maintenance and administration
Managers the Finance Team
Rose-Anne Smith
ACCOUNTS ADMINISTRATOR
NZCB and ITAB financial account queries
Membership category confirmation and advertising levy maintenance and administration
General accounts administration
Esmeralda Loots
CUSTOMER SERVICE / ACCOUNTS ADMINISTRATOR
First point of contact for NZCB main phone line
Accounts receivables and credit control
Marketing and Membership Services Team
Karla Farrar
GENERAL MANAGER - MARKETING & SERVICES
Managers all marketing and communications for NZCB including the NZCB brand
Manages all aspects, including the planning and delivery of the NZCB Annual Conference and Expo
Manages the benefits and services available to members, including sourcing and maintaining relationships
Manages the Marketing & Membership Services Team and the relationships with NZCB Affinity, Strategic and National Partners
Ashleigh Fletcher
MARKETING EXECUTIVE & DIGITAL MARKETING SPECIALIST
Content creation, digital marketing and communications
National event organisation and regional support
Website maintenance, design and creation of marketing collateral
Jessica Hood
MARKETING EXECUTIVE
Content creation, digital marketing and communications
Regional event organisation and support
Julie Thomas
REVERE MAGAZINE EDITOR & PROJECT COORDINATOR
Revere magazine editor, coordinating content and imagery from application to publication
Administers and manages the NZCB Certified Plan collection of house designs
AST grants and ITAB administration
Linda Moody
INHOUSE MAGAZINE & INTOUCH ENEWS EDITOR
InHouse magazine editor – coordinating, planning, sourcing and collating all content
Coordinator of the NZCB monthly InTouch email newsletter
Partner advertising management
Kirsty Armstrong
MEMBERSHIP BENEFITS COORDINATOR
Manages all aspects of NZCB merchandise and Fisher & Paykel orders
NZCB Toolshed support for building contracts and employment agreements
Coordinator of NZCB monthly Deals & Benefits email newsletter