The NZCB Team

At NZCB’s National Support Centre you will find a dedicated team that provide a broad spectrum of services to our members.

View our team below and find out a bit more about their specialist roles:

Malcolm Fleming

CHIEF EXECUTIVE

Leading the delivery of the Association’s Strategic and Management Plans

Governance, advocacy, and operational engagement with the NZCB Board of directors and liaison with other strategic stakeholders

Public relations including managing all press/news stories

Leading the operations of the Association including overseeing the National Support Office Staff

Membership and Education Team

Shane Ririnui

EDUCATION AND TECHNICAL MANAGER

Manages, plans and delivers builder education and compliance

Manages membership acquisition strategy and the Membership and Education Team

Support for members and homeowners when things go pear shaped on-site

Support for NZCB Presidents

Nick Matthews

INDUSTRY PATHWAYS AND APPRENTICESHIP MANAGER

Manages the ITAB Apprenticeship Programme, AST and the NZCB Apprentice Challenge

Manages the delivery and impact of RoVE to members

Membership acquisition – South Island

Delivers builder education and supports regional events and activities – South Island

Andrew Macdonald

TERRITORY MANAGER - AUCKLAND/NORTHLAND

Membership acquisition – Auckland

Auckland Member Support

Shaye Baker

NEW MEMBERSHIP COORDINATOR

Manages and processes all:
• new membership applications
• company structure changes
• membership upgrades

Kelly Sheridan​

CUSTOMER LIAISON COORDINATOR​

Homeowner enquiries and consumer information

Provides dispute resolution information and liaises and facilitates between homeowners and members to assist in project completion

Supports the New Membership Coordinator with processing

Finance Team

Esmeralda Loots

CUSTOMER SERVICE / ACCOUNTS ADMINISTRATOR

First point of contact for NZCB main phone line

Accounts receivables and credit control

Marketing and Membership Services Team

Karla Farrar

GENERAL MANAGER - MARKETING & SERVICES

Managers all marketing and communications for NZCB including the NZCB brand

Manages all aspects, including the planning and delivery of the NZCB Annual Conference and Expo

Manages the benefits and services available to members, including sourcing and maintaining relationships

Manages the Marketing & Membership Services Team and the relationships with NZCB Affinity, Strategic and National Partners

Ashleigh Fletcher

MARKETING EXECUTIVE & DIGITAL MARKETING SPECIALIST

Content creation, digital marketing and communications

National event organisation and regional support

Website maintenance, design and creation of marketing collateral

Jessica Hood

MARKETING EXECUTIVE

Content creation, digital marketing and communications

Regional event organisation and support

 

Julie Thomas

REVERE MAGAZINE EDITOR & PROJECT COORDINATOR

Revere magazine editor, coordinating content and imagery from application to publication

Administers and manages the NZCB Certified Plan collection of house designs

AST grants and ITAB administration

Linda Moody

INHOUSE MAGAZINE & INTOUCH ENEWS EDITOR

InHouse magazine editor – coordinating, planning, sourcing and collating all content

Coordinator of the NZCB monthly InTouch email newsletter

Partner advertising management

Kirsty Armstrong

MEMBERSHIP BENEFITS COORDINATOR

Manages all aspects of NZCB merchandise and Fisher & Paykel orders

NZCB Toolshed support for building contracts and employment agreements

Coordinator of NZCB monthly Deals & Benefits email newsletter